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Frequently asked questions
Every question we answer across the site, collected in one place — 37 answers covering ordering and distribution, product and market selection, colors and samples, documents, and troubleshooting in the field.
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Ordering & Distribution
5 questions
Does Polymer Nation sell direct or through distributors?
Our coatings are sold and supported through a nationwide distributor network. Use our distributor map to find your nearest source, or contact our sales team and we'll connect you with the right partner for your project.
How does the ZIP code search work?
Enter any 5-digit US ZIP code and we rank every authorized location by straight-line distance from it, closest first. The map pans to your results and flags them. Distances are approximate — call ahead to confirm stock and hours before you drive.
What if the closest location is still a long drive?
Polymer Nation serves the entire United States, and our network is expanding. Contact us with your ZIP and project details — we'll connect you with the right authorized source and the specification support to go with it.
Do distributors stock complete systems?
Authorized distributors carry compatible Polymer Nation primers, base coats, and topcoats so you can source a full, specified coating system from one local source.
How do I become an authorized distributor?
Start on our Become a Distributor page. Tell us about your business and market, and our team will follow up about carrying the Polymer Nation line.
Products & Markets
4 questions
What industries do you serve?
From food & beverage and healthcare to aerospace, manufacturing, hospitality, and residential garages, our systems are specified across a wide range of markets. See Markets for industry-specific recommendations.
We don't see our exact facility type listed — can you still help?
Yes. The industries shown are where our systems are most often specified, but the same coating chemistries are engineered to conditions, not labels. Tell us about your environment and we'll spec a system to its traffic, chemical exposure, and sanitation needs.
Do you use the same coating system for every industry?
No. We match the build-up to each environment — a brewery floor, a hospital corridor, and an aerospace hangar face very different demands, so the resin, thickness, and finish are selected accordingly.
Do you coat walls as well as floors?
Yes. Alongside resinous floor systems we offer wall coatings for sanitary and high-wash-down environments where surfaces need to be seamless and easy to clean.
Colors & Samples
3 questions
Can I get color cards or product samples?
Yes. Our Colors page shows the standard palette, and our team can provide physical color cards and samples on request. Custom color matching is available for many systems through our sales team.
Do you offer custom color matching?
Every Polymer Nation system can be tinted to your specification. If you don't see your color in the library, request a custom match and our team will work from your target.
How accurate are the on-screen swatches?
Use the swatches as a guide for direction and family selection. Final color should always be confirmed against a physical sample on your substrate.
Documents & Data Sheets
4 questions
Where can I find technical data sheets (TDS)?
Every product page includes its specifications and a downloadable technical data sheet, and our Resources center collects the full document library — TDS, SDS, and application guides — in one place.
How do the documents open?
Every file opens as a downloadable PDF in a new browser tab, so you can view it, save it or attach it to a submittal.
How is the library organized?
Documents are grouped by type — Technical Data Sheets (filterable by product series), system build sheets, and install, detail and reference guides. Use the search box to jump straight to a name or product code.
I don't see a Safety Data Sheet (SDS) or the document I need.
Not every document is posted here. Contact our tech-service team and we'll send the SDS, data sheet or system guide you're after and help you spec the right product.
Company & Support
3 questions
Are your products made in the USA?
Yes — Polymer Nation products are formulated and manufactured in-house at our Waukegan, Illinois facility, drawing on more than 150 years of combined coatings experience within our ranks.
Is technical support included?
Yes — technical support is included with every Polymer Nation system. Reach our team with questions on products, specifications, or system selection.
Do you support contractors and applicators?
We do. Beyond product, we provide application guidance, system specifications, and contractor resources so installations are done right the first time. Reach out to our team to get started.
Moisture & Concrete Substrates
4 questions
Why is moisture a concern when applying coatings to concrete?
High moisture levels (above 75% RH) can lead to moisture vapor transmission, causing coatings to blister or disbond as moisture turns into a caustic liquid beneath the surface. Proper moisture testing and vapor barriers are essential.
Solutions for Common Problems - View Full DocumentHow can I test for moisture in concrete before applying a coating?
Four common moisture testing methods exist: ASTM D 4263 (Plastic Sheet Method) identifies surface moisture but lacks quantitative accuracy; Moisture Meters measure comparative levels up to 2 inches deep without precise results; ASTM F-1869 (Calcium Chloride Test) measures moisture emission rates at surface level; ASTM F 2170 (Relative Humidity Test) provides deeper slab readings and is more reliable for determining actual moisture content.
Solutions for Common Problems - View Full DocumentWhat moisture levels are acceptable for coating application?
Acceptable moisture levels range from 75-85% RH depending on the coating system. For calcium chloride tests, acceptable results typically fall between 3-5 pounds of moisture per 1,000 sq. ft. in 24 hours.
Solutions for Common Problems - View Full DocumentHow should I prepare a concrete slab with high moisture levels?
A proper vapor barrier should be installed beneath the slab, and a moisture mitigation system may be necessary before applying low-permeable coatings.
Solutions for Common Problems - View Full DocumentSurface Preparation & Coating Adhesion
3 questions
How do I ensure proper adhesion between coatings?
Existing coatings must be tested for compatibility. If adhesion is confirmed, the surface should be mechanically abraded to remove gloss and cleaned thoroughly before applying the new coating.
Solutions for Common Problems - View Full DocumentWhat methods can be used for surface preparation?
Common methods include orbital sanding (36-60 grit), diamond grinding, and shot-blasting. Dust removal and solvent wiping are critical to achieving proper adhesion.
Solutions for Common Problems - View Full DocumentCan coatings be applied over unknown or incompatible surfaces?
No, incompatible coatings may cause delamination. Always test a small area before full application.
Solutions for Common Problems - View Full DocumentGloss, Finish, & Color Issues
4 questions
Why did my 'gloss' finish cure with a dull or low-gloss appearance?
Possible causes include poor ventilation or excessive humidity (>75% RH) during application, cold surface temperatures below 50 degrees F during curing, chemical exposure before full cure (most coatings require 7 days to fully cure), and improper mixing of components.
Solutions for Common Problems - View Full DocumentHow do I fix a coating with a dull finish?
Improve air circulation, allow proper cure time, and consider reapplying a topcoat after proper surface abrasion.
Solutions for Common Problems - View Full DocumentWhy does my finished coating have streaks, color separation, or shades?
Causes include incomplete mixing of colorants before adding the hardener, different batch numbers of colorants leading to variations, and UV exposure causing color shifts over time.
Solutions for Common Problems - View Full DocumentHow do I prevent color inconsistencies in coatings?
Thoroughly mix colorants before adding hardener and blend batches together ('boxing') to ensure uniformity.
Solutions for Common Problems - View Full DocumentCommon Coating Defects & Repairs
4 questions
Why are there wrinkles in my cured coating?
Wrinkles may result from excess solvent use during mixing, application over incompatible surfaces or high temperatures before curing, and cold substrate temperatures causing contraction during curing.
Solutions for Common Problems - View Full DocumentHow can I fix wrinkles in the coating?
Sand or grind down the imperfections, remove dust, and reapply the coating properly.
Solutions for Common Problems - View Full DocumentWhy is my coating showing premature wear or deterioration?
Common causes include improper mixing of resin and hardener leading to weak curing, poor maintenance practices such as neglecting regular cleaning, and soft concrete substrates which reduce coating performance.
Solutions for Common Problems - View Full DocumentHow do I test the concrete substrate before application?
Use methods like the Simple Cup Adhesion Test or ACI-503 Bond Test to verify substrate quality.
Solutions for Common Problems - View Full DocumentApplication & Maintenance Best Practices
3 questions
How do I repair peeling or delaminating coatings?
For widespread issues, remove the entire system and reapply from a clean substrate. For smaller areas, remove the damaged section, prepare the surface, and patch with the same coating system.
Solutions for Common Problems - View Full DocumentWhy does my floor coating have small bumps or lumps?
Possible reasons include lint from roller sleeves (always use lint-free rollers), inadequate surface cleaning, poorly mixed additives, and frozen product usage (always store coatings above freezing temperatures).
Solutions for Common Problems - View Full DocumentWhat safety precautions should I take when applying coatings?
Always wear safety goggles, gloves, and respiratory protection when handling chemicals. Follow all manufacturer guidelines and safety data sheets.
Solutions for Common Problems - View Full DocumentStill Have Questions
Talk to our team
Tell us about your project and we'll point you to the right system, the right document, and the nearest authorized distributor.
